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We provide refunds only when there's a mistake from our side. For service cancellations, refunds are conditional and not guaranteed. We don't abide to pay refunds for user-initiated cancellations or service dissatisfaction. Each case is reviewed individually based on the specific circumstances.

To become a driver, you need a valid driver's license, clean driving record, and vehicle insurance. Apply through our app or website, complete background verification, and attend orientation. We offer 0% commission on rides and flexible working hours. Drivers can choose their own schedule and service areas.

Vendors can register through our business portal. Provide business license, service details, and pricing. We charge listing fees based on your subscription tier. Free users pay standard fees, Basic users get discounted monthly fees, and Premium users get free monthly listings. All vendors receive real-time order notifications.

For cancellations due to our system errors, we provide full refunds. For vendor cancellations, we offer alternative options or credit for future use. Delays are handled case-by-case with compensation only when it's our fault. We don't guarantee refunds for external factors beyond our control.

Vendors receive payments within 3-5 business days after service completion. We deduct our service fees and transfer the remaining amount. Premium vendors get faster payment processing. All transactions are secure and tracked through our system. We don't hold payments unless there are disputes.

All users get 24/7 basic support through app, phone, and email. Basic subscribers get priority response within 4 hours. Premium users get dedicated account managers and 1-hour response times. Driver partners get specialized driver support. Vendor support includes business consultation and technical assistance.

Disputes are reviewed by our support team within 24-48 hours. We investigate both sides and make decisions based on evidence. Refunds are only given when we're at fault. For vendor disputes, we mediate between parties. We don't guarantee outcomes and decisions are final.

Yes, all subscriptions cover multiple services. Free users can access all services with standard fees. Basic users get discounts across services plus free monthly benefits. Premium users get maximum discounts, priority access, and free monthly services across all categories. One subscription covers your entire Ailoo experience.

You can cancel anytime with no cancellation fees. Unused benefits remain until the billing cycle ends. We don't provide refunds for partial months. Downgrading maintains current benefits until cycle ends. Upgrading provides immediate access to new features. No refunds for voluntary cancellations.

Report issues through the app's feedback system or contact support directly. We investigate all reports within 24 hours. Serious issues are escalated immediately. We don't guarantee refunds but will take appropriate action against problematic partners. Your safety and satisfaction are our priority.

Business partnerships require signed agreements and minimum service commitments. We offer corporate accounts with monthly invoicing and dedicated support. Terms vary by partnership level. We don't guarantee exclusivity and reserve the right to partner with multiple vendors in the same category.