Privacy Policy

Last updated: August 23, 2025

1. Introduction

This Privacy Policy provides an overview of how Ailoo Inc. and its brands handle, store, and protect user information. By using our platforms or services, you agree to this policy and consent to the collection and use of your information as described below.

2. Information We Collect

Personal Information

Name, email, phone number, payment details, addresses, and other identifying information.

Non-Personal Information

Device information, app usage data, cookies, and analytics data.

Transaction Data

Booking history, payment preferences, and communication records.

3. How We Use Your Information

  • To provide and improve our services
  • To customize your experience
  • For analytics, marketing, and service optimization
  • To communicate updates, promotions, and support

4. Data Sharing and Disclosure

We do not sell your data to third parties under any circumstances.

Data may be shared within Ailoo Inc. and any affiliated brands for internal purposes such as analytics, customer support, or integrated services.

Data may be disclosed when legally required or to prevent fraud, protect security, or enforce our policies.

5. Data Storage and Security

All data is stored securely with encryption and modern security standards.

Regular monitoring and audits are conducted to prevent unauthorized access or breaches.

6. Cookies and Tracking Technologies

We use cookies, beacons, and tracking technologies for personalization and analytics purposes.

You can disable cookies, but this may result in the loss of access to some features.

7. Third-Party Integrations

Information may be shared with trusted service providers strictly for operational needs, such as payment gateways, analytics platforms, or delivery partners.

Such third parties are bound by confidentiality and compliance agreements.

8. Your Data Rights

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent or request restriction of processing where applicable
  • Submit data-related requests through our support channels

9. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent.

We will immediately remove data upon identification of underage use.

10. International Data Transfers

Data may be transferred and processed in countries where our services, servers, or affiliated brands operate, always with adequate security protections in place.

11. Data Retention

Personal data is retained as long as necessary to provide services, comply with legal obligations, and resolve disputes.

12. Future Use of Data

While we do not sell user data, information provided may be used by Ailoo Inc. and its affiliated brands for business tracking, service improvements, or for introducing new company services in the future.

13. Policy Updates

This policy may be updated periodically to reflect changes in practices or legal requirements.

Notification will be provided through email or app updates when changes are significant.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@ailoo.com

Phone: +966 XX XXX XXXX

Address: Ailoo Inc., Riyadh, Saudi Arabia

This Privacy Policy is effective as of the date listed above and applies to all users of Ailoo services.